Last Updated: June 18, 2026

Eligibility for Returns

Celling Electronics accepts returns only for devices that:

• Arrive damaged;
• Contain manufacturing defects; or
• Are not functioning properly upon delivery.

All issues must be reported within 48 to 72 hours of confirmed delivery.

Return Requirements

To qualify for a return and refund:

• The issue must be reported within 48–72 hours of delivery.
• The device must be returned to Celling Electronics for inspection.
• The device must remain in the same condition in which it was received.
• All original packaging, accessories, manuals, and included items must accompany the return.
• The device must not have been modified, repaired, or altered.
• The device must not be iCloud locked, password locked, carrier locked, or linked to any personal account upon return.

Return Shipping

Customers are responsible for securely shipping the device back to Celling Electronics for inspection and verification.

The customer assumes responsibility for the product until it is received by Celling Electronics.

Inspection Process

Upon receipt, the returned device will be inspected by our technical team to verify the reported issue.

The inspection process may take several business days depending on the nature of the claim.

Approved Refunds

If the reported defect or damage is confirmed, a refund will be issued to the original payment method used during purchase.

Refund processing times may vary depending on the customer’s financial institution.

Non-Eligible Returns

Returns and refunds will not be accepted for:

• Physical damage caused after delivery;
• Water or liquid damage;
• Accidental damage;
• Unauthorized repairs or modifications;
• Normal wear and tear;
• Devices that have been rooted, jailbroken, or altered from their original software configuration;
• Devices returned with missing accessories or packaging;
• Devices that are iCloud locked, password protected, carrier locked, or associated with any personal account upon return;
• Return requests submitted after the 48–72-hour reporting period.

Chargebacks

Customers agree to contact Celling Electronics first regarding any order-related concerns before initiating a chargeback with their financial institution.

Final Determination

Celling Electronics reserves the right to make the final determination regarding all return and refund eligibility following inspection of the returned device.